FAQ’s

How do I make a payment?

We will not be accepting payments until July 1, 2022, through the new CINC system.  No late fees will be assessed on accounts in the month of July.

I have an Auto Pay through Paylease/Zego?

Your auto pay will NOT be drafted after 6/23/22.  You will need to setup a new Auto Pay through the new CINC system on or after July 1, 2022.

When will I receive a new statement?

You should receive your New July statements after June 24th.  These statements will NOT show a beginning balance, it will only be for this billing cycle.

What if I mailed my payment to the Boston PO Box?

The lockbox in Boston will receive payments until 6/24/22 and after this date all payments will be forwarded and processed on July 1st. 

What if I changed my payment to go to the New Commerce, GA PO BOX before July 1st?

The New Lockbox in Commerce, GA will be receiving the payments and then processing all payments received on July 1st.

Do owners have to re-register for CINC or should their emails and passwords carry over from old site?

No, owners need to re-register in the NEW CINC system.  It is a totally different platform.

Why did I not get my statement by email (E-Statement)?

If an owner had E-statements with our old system, they will NOT receive an E-statement for this billing cycle.  We will no longer be using SouthData for statements, so the E-statements will be no longer sent.  Owners that want Paperless E-statements, must opt in for that in the New CINC system.

Will there be a late fee if I cannot make my payment on the website on time?

No late fees will be assessed in the month of July during this transition.

Is there a fee for an online payment on the new payment portal?

Yes, a third party echeck processing fee of $2.99 will be applied at the time of payment. Credit card fees are based on your payment amount.

Where do I register?

Click the Homeowner Login on the menu bar to register for the New CINC system.  Please allow up to 3 days for registration approval. 

Why can I not make payments until July 1st?

We need to shut down our accounting processes to move all beginning balances and funds to the accounts and banks.  No late fees will be assessed.

Do I need to setup a new recurring payment (Auto Pay) in the CINC?

Yes, if you the owner, would like to do an Auto Pay, you will need to re-setup this process.  The old auto pays do not convert over to the new software.   This will be available on July 1st,  after you have access to the New CINC system.

 I have an auto payment through my bank, will that be processed?

Yes, if owners have their banks sending their payments, they will only need to change to the new PO Box below:

c/o   Hawthorne Management Company, PO Box 1058, Commerce, GA  30529.  If you send to the old address, they will be forwarded and processed.  You would want to change to the new address as soon as possible so not to delay any  upcoming payments.

I have a “Direct Debit”  (ACH) with Hawthorne, would that be changing?

No, our in-house “ACH” has been converted to the new CINC software.  These payments will be drafted from the owner’s bank accounts on the 10^th day of the month. 

What if I have two or more properties, how do I set them up?

- Log in. Please click the "Switch Account" button at the top of the page. Please click "Register an Additional Property"

-To switch to your other account, please click "switch account" button at the top of the page beside the "log out" button.

I am a board member, where do I register to see Board Information?

Board members are owners, so they will have to register into CINC.  Once they are in CINC WebAxis, they will see all board information on the Board Menu drop down.